Account Deletion Policy
Sazion IT Solutions | Last updated: 29 September 2026
Sazion IT Solutions respects your right to control your personal data. This Account Deletion Policy explains how you can request deletion of your account and data for Hug Talk and Chat Talk (the "Apps"), what happens to your data, and how long the process takes.
1. How to Delete Your Account
You can request deletion of your account in either of the following ways:
- Within the App: open the App, go to Settings > Account > Delete Account, and follow the on-screen steps to confirm.
- By email: send a request from your registered email address or with your registered phone number to info@chattalk.co.in with the subject line "Account Deletion Request", mentioning the app name (Hug Talk or Chat Talk).
For your security, we may ask you to verify your identity before processing the request.
2. What Data Is Deleted
Once your request is verified and processed, we will permanently delete or anonymise:
- Your profile information (name, phone number, email address, profile photo and other details).
- Your messages, media and files stored on our servers, where applicable.
- Your contacts, preferences and settings associated with the account.
- Device identifiers, push notification tokens and usage data linked to your account.
Messages you have already sent to other users may remain visible on their devices, as we have no control over copies stored on other users' devices.
3. What Data May Be Retained
We may retain limited information after deletion only where required to:
- Comply with legal, tax, accounting or regulatory obligations, including records of transactions.
- Resolve disputes, enforce our Terms & Conditions and prevent fraud or abuse.
- Respond to lawful requests from authorities.
Retained data is kept only for the period required by law or for the specific purpose, and is securely deleted or anonymised afterwards. Encrypted backups may take up to 90 days to be fully purged.
4. Processing Time
We will acknowledge your request within 7 days and complete the deletion within 30 days of verification. You will receive a confirmation once your account and data have been deleted.
5. Effect of Deletion
- Deletion is permanent and cannot be undone. You will lose access to your account, chats, content and any unused paid benefits.
- Deleting the App from your device does not delete your account. You must submit a deletion request.
- Active subscriptions purchased through Google Play or the App Store must be cancelled separately through the respective store. Please see our Cancellation Policy.
- You may create a new account in the future, but previous data cannot be restored.
6. Partial Data Deletion
If you only want specific data removed (for example your photos or messages) without deleting your whole account, write to us at info@chattalk.co.in and we will assist you where possible.
7. Contact Us
For any questions about account deletion, contact us at:
Company: Sazion IT Solutions
Email: info@chattalk.co.in
Address: Valamkottil Towers, Judgemukku, Kakkanad, Kochi - 682021, Kerala, India